Job Posting

Settlement Employment Counsellor/Digital Facilitator (Contract)

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.
The Settlement Employment Counsellor/Digital Facilitator is accountable to the Manager for the provision of in-person and remote, individual and group, pre-employment, life skills, wellness, employment and settlement services to newcomer women. The position ensures clients receive appropriate services, support and assistance to settle and adapt to Canadian society.

YWCA JUMP Scarborough is a settlement program for newcomer women, female youth and gender diverse people in Scarborough and surrounding areas. The program has a strong employment emphasis paired with services addressing the adaptation, settlement and integration needs of newcomer women and female youth. A comprehensive portfolio of services include: needs and assets assessment, information and orientation, pre-employment, job search and skills training programs, wellness and mental health supports, community connections and professional networking opportunities; satellite workshops are offered in the North/East end of the GTA.


  • Provides pre-employment and employment services to newcomer girls and women through one-on-one support in job search areas such as resume writing, cover letters, digital job search, professional branding, employee rights, interview preparation, etc;
  • Delivers pre-employment, employment, and settlement-related workshops in-person at the Scarborough location or online, using Zoom or similar training software;
    Delivers itinerant training services to a network of community partners predominantly in East Toronto as well as other parts of the GTA;
  • Develops new program activities and training sessions to meet client’s needs and to respond to current trends in the settlement sector e.g. online program delivery;
  • Co-ordinates pre-employment, employment, settlement, life skills and wellness-related workshops and activities with an emphasis on creating networking opportunities with employers;
    Provides settlement assistance to newcomer girls and women through individual counseling, group programs, social and recreational activities, and community development initiatives;
  • Provides supportive counseling in person, by phone, or via video conferencing, via Zoom or WhatsApp where necessary, using a case management approach;
  • Provides guidance, information, and orientation on issues of everyday living including adjustment to schools, family relations, English language acquisition, and career development; collaborates with other YWCA teams to plan services to meet these needs;
  • Supports outreach activities in the community and helps recruit participants for services;
    Shares duties of researching, connecting with, and coordinating all aspects of presentations and training provided by guest speakers and external training providers;
  • Educates and disseminates information regarding newcomer girls and women through workshops, seminars, and conferences individually or in conjunction with other settlement services;
    Shares intake responsibilities and processes clients’ registrations for workshops and webinars as needed;
  • Completes administrative duties to produce reports in iCARE, CTS, Survey Monkey, and other required software used by the program.


  • In-depth knowledge of an academic or technical discipline is normally acquired through the completion of an undergraduate degree in Social Work, Psychology, Adult Education, or equivalent. Work involves the application of theoretical knowledge to job-related problems (Cases for Equivalency will be considered);
  • 1-3 years directly related work experience;
  • Knowledge and experience directly related to pre-employment, employment, and settlement issues, of newcomer girls and women;
  • Excellent command of the online learning platforms and social media technologies to deliver webinars, educational and counseling services;
  • High command of in-person, and group facilitation skills required;
  • Advanced competency in Microsoft Word, Microsoft Excel, Outlook, and Social Media Apps;
  • Life Skills Training is considered an asset;
  • Counseling approach that is flexible, de-escalates tension, teaches conflict resolution, and is focused on success;
  • Operates in an environment that has minimal supervision, requires flexibility, adaptability, and problem-solving skills;
  • Knowledge of the needs and issues of newcomer girls and women;
  • Very strong organizational skills and detail-oriented to process documentation and complete data entry;
  • Strong English language skills both verbal and written with the ability to communicate effectively;
  • Knowledge of another language an asset (e.g. Somali, Tamil, Urdu, Hindi, Arabic, Mandarin, Bengali);
  • Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds;
  • Demonstrated ability to work and cooperate in a team;
  • Knowledge and understanding of trauma, mental health issues, advocacy, and/or substance abuse issues an assets.

Note: Some evening and weekend work may be required; will be required to travel; a valid driver’s license and access to a motor vehicle is a requirement. In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees are required to be fully vaccinated with a COVID-19 vaccination series by October 30, 2021. As a condition of hire, new staff will be required to submit proof of vaccination prior to their first day of work. The YWCA will consider written requests for accommodation under the Human Rights Code on a case by case basis and will accommodate those individuals who are legally entitled to accommodation.

Please click or copy and paste the link in your browser to apply:

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

  • YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
  • YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.



March 31, 2024

YWCA JUMP Scarborough

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