Senior Manager, Camp Operations (Camp General Manager)
Tim Hortons® Foundation Camps (THFC) help youth from underserved communities achieve their full potential through multi-day, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.
At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.
This role will be based out of our Tim Horton Children’s Ranch (THCR) location. Travel may be required (Canada and USA) from time to time to fulfill the responsibilities of the role.
The Camp General Manager will provide leadership to the overall camp operations. This includes oversight to food service, property, housekeeping, wellness, administration, risk management and emergency response. This role will work collaboratively with the Program Manager, Quality and Delivery for consistent and high impact youth experiences at the THCR location. Additionally, this role will act as a Foundation representative and build relationships with Tim Hortons restaurant owners, local community partners, and First Nation, Indigenous, Inuit and Metis communities local to the camp location.
- Work collaboratively with on-site Program Manager, Quality and Delivery to ensure high quality, high impact participant experience. Determine cross-functional collaboration plans as per restructure pilot success criteria. Ensure continuous improvement, communication and collaboration to support the success of the restructure pilot.
- Work collaboratively with program innovation, program delivery, and campers and families team to streamline the camper experience
- Recruit, coach and manage ongoing performance of food service, property, administration, and wellness teams
- Ensure assigned budget is prepared, managed and achieved as per THFC guidelines and expectations
- Ensure the full operationalization and continuous improvement of THFC standards, policies, and procedures at specific camp location
- Manage achievement and development through coaching, feedback and full utilization of the Foundation’s Learning and Achievement System.
- Establish site specific protocols for operational execution
- Ensure the health, safety, risk management and emergency preparedness of camp location. Act as the primary site lead and follow the established escalation chart in the event of an emergency.
- Follow and implement operational excellence and guest satisfaction standards to contribute to framework and strategic planning.
- Ensure program reach is maximized at camp location as per allocated number of camper spaces and/or program weeks for summer and year round programming.
- Ensure communication, registration, and all applicable paperwork is collected and complete for non-summer program site use.
- Oversee and act as the site specific lead on the camper travel program.
- Establish site specific local operating procedures and obtain approval from Director, Camp Operations.
- Work collaboratively with Program Manager, Quality and Delivery to develop and implement seasonal staff training and onboarding programs
- Implement camp operations staff training, hiring and onboarding programs for Food Service, Housekeeping, and Property teams
- Work collaboratively with program operations, program innovation, and campers and families teams to ensure operational priorities and tactics are in service of high impact youth experiences
- Establish collaborative, cross-functional relationships with all departments within the Foundation
- Steward, maintain and rebuild relationships with local-to-camp Indigenous, Inuit, Metis and First Nations and Leaders
- Activate Restaurant Owner engagement initiatives as per the Restaurant Owner engagement plan
- Support the implementation of partnership initiatives at location as per the program partnership framework.
- Support the coordination of on-site events.
- Lead continuous improvement initiatives at the camp location including project management on capital and growth projects
- Ensure the Foundation’s standards, policies and procedures are being followed through regular monitoring, self-audits and tours
- University degree and/or college background in related field or equivalent experience
- 5 years of related experience in camp, resort, or hospitality management
- 3 – 5 years of experience in managing and directing budgets
- Demonstrated success in leading, building and coaching a team
- Strong experience in leading and achieving strategic objectives
- Demonstrated experience with risk management and crisis response
- Ability to spend extended periods of time at camp and to support the 10/2 schedule during the summer program
- Good understanding of how to manage capital, budgets, resources, and assets
- Solid presentation skills and ability to network within the community
- Clear criminal record check and vulnerable sector search (VSS)
- Ability to travel internationally
- Demonstrated ability to create and sustain relationships with community partners
- Experience with change management considered an asset
- Creative, innovative thinker; ability to solve complex problems in a fast-paced environment
- Excellent communication skills, both written and oral
- Excellent organizational and time management skills
- Bilingual (French and English) an asset
- Valid driver’s license and acceptable drivers abstract
Commitment to Equity, Diversity & Inclusion
Tim Hortons® Foundation Camps (THFC) is committed to a fair and inclusive work environment, and seek talent with diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.
If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at firstname.lastname@example.org and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.
Tim Hortons® Foundation Camps (THFC) is committed to taking all reasonable efforts to ensure the health and safety of those that use our work locations. As such, offers of employment are conditional upon being Fully Vaccinated against COVID-19 and providing THFC with proof of your vaccination status. “Fully Vaccinated” means having received the completed series of a COVID-19 Vaccine. An individual is considered fully vaccinated 14 days after receiving their completed series. In the event you are unable to be Fully Vaccinated based on medical reasons or protected ground by the applicable Human Rights Code, THFC will consider requests for accommodation on an individual basis. Personal health information collected by THFC is stored in accordance with applicable privacy laws and will be kept confidential.