General Manager (Senior Manager Camp Operations)
Tim Hortons® Foundation Camps (THFC) help youth from underserved communities achieve their full potential through multi-day, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.
At Tims Camps, we are catalysts for good—helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.
This full time role will be based out of our Tim Horton Children’s Ranch (THCR) location. Travel may be required from time to time (Canada and USA) to fulfill the responsibilities of the role.
Reporting into the Director, Camp Operations, this role has been updated to meet the Foundation’s strategic prioritization of operational excellence in service of high impact, measurable youth development programs. The Senior Manager, Camp Operations will provide leadership to the camp operations specific to their camp location. This includes oversight of programming, food service, property, housekeeping, wellness, administration, risk management and emergency response. This role will work collaboratively with the operations and standards, program innovation, and campers and families team to ensure a safe and impactful program experience for all participants. Additionally, this role will act as a Foundation representative and build relationships with Tim Hortons restaurant owners, local community partners, and First Nation, Indigenous, Inuit and Metis communities local to the camp location.
Direct Reports (Subject to Change):
- Program Manager
- Property Manager
- Food Service Manager
- Camp Administrator
- Wellness Team (seasonal)
- Head Wrangler
Leadership & Management
- Recruit, coach and manage ongoing performance of program, food service, property, administration, horse program and wellness teams.
- Manage achievement and development through coaching, feedback and full utilization of the Foundation’s Learning and Achievement System.
- Ensure Managers develop and implement training and onboarding programs as per their department’s standards.
- Establish collaborative, cross-functional relationships with all departments within the Foundation.
- Steward, maintain and rebuild relationships with local-to-camp Indigenous, Inuit, Metis and First Nations and Leaders.
- Activate Restaurant Owner engagement initiatives with regional owner group.
- Ensure the health, safety, risk management and emergency preparedness of camp location.
- Act as the primary site lead and crisis manager on-site.
- Ensure training and competency of all departments with respect to risk management, health and safety, and emergency procedures.
- Review and update site specific Emergency Response Plan, Fire Safety plan and other required risk management documents.
- Ensure the Foundation’s standards, policies and procedures are being followed through regular monitoring and self-audits.
- Ensure the full operationalization and continuous improvement of THFC standards, policies, and procedures at specific camp locations.
- Ensure assigned budget is prepared, managed, and achieved as per THFC guidelines and expectations.
- Ensure operational excellence and guest satisfaction standards are adhered to.
- Establish site specific local operating procedures
- Lead the implementation of partnership initiatives on-site.
- Lead the coordination of on-site events.
- Lead continuous improvement initiatives at the camp location including project management on capital and growth projects.
Program Quality & Delivery
- Support the Program Manager to ensure high quality, high impact participant experience.
- Work collaboratively with program innovation, and campers and families team to streamline the camper experience while focusing on participant safety and wellbeing.
- Work collaboratively with program operations, program innovation, and campers and families teams to ensure operational priorities and tactics are in service of high impact youth experiences.
- Ensure program reach is maximized at camp location as per allocated camper target and regional representation plan for year-round programming.
- Ensure communication, registration, and all applicable paperwork is collected and complete for non-summer program site use.
- Oversee and act as the site-specific lead on the camper travel program.
- University degree and/or college background in related field or equivalent experience.
- 5 years of related experience in camp, resort, or hospitality management.
- 3 – 5 years of experience in managing and directing budgets.
- Demonstrated success in leading, building and coaching a team.
- Strong experience in leading and achieving strategic objectives.
- Demonstrated experience with risk management and crisis response.
- Ability to spend extended periods of time at camp and to work a 10/3 schedule during the summer program.
- Good understanding of how to manage capital, budgets, resources, and assets.
- Solid presentation skills and ability to network within the community.
- Clear criminal record check and vulnerable sector search (VSS).
- Ability to travel internationally.
- Demonstrated ability to create and sustain relationships with community partners.
- Experience with change management is considered an asset.
- Creative, innovative thinker; ability to solve complex problems in a fast-paced environment.
- Excellent communication skills, both written and oral.
- Excellent organizational and time management skills.
- Valid driver’s license and acceptable drivers abstract.
We’re Great Place to Work® Certified
Tim Hortons® Foundation Camps is proud to be Great Place to Work® certified for the third year in a row.
Commitment to Equity, Diversity & Inclusion
Tim Hortons® Foundation Camps (THFC) is committed to a fair and inclusive work environment and seek talent with diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.
If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at firstname.lastname@example.org and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.